Washington, DC
Description
The candidate will support the Department of Energy Chief Information Office in providing customer service and technical assistance to the Capital Planning and Investment Control (CPIC) user community. The candidate will specifically respond to customer telephone calls, email and personnel requests for technical support. The candidate will also be responsible for user account management, configuration management and administering the eCPIC (Electronic Capital Planning Investment Control) web application, the DOE capital planning tool of choice. The candidate will document, track and monitor customer issues and requests to ensure a timely resolution as well as report application defects and new requirement requests to the development team. The candidate will develop and generate customized reports and ad-hoc reports from the eCPIC application for the Chief Information Office clients.
The candidate will be responsible for interpreting and applying Office of Management and Budget (OMB) Exhibit 53 and Exhibit 300 guidance and requirements to the user community. The candidate will document and update the eCPIC support policies and procedures.
In addition to providing client support activities the candidate will also be responsible for testing and assisting with quarterly upgrade implementations of the eCPIC application along with the development team.
Experience/Education
Required
- Efficiency with Microsoft Excel, Word, PowerPoint, and Outlook is required
- Knowledge of OMB Exhibit 53 and Exhibit 300 guidance preferred
- +1 years experience with CPIC or portfolio management software preferred
- Knowledge and ability to examine and understand XML files
- Knowledge of MS SQL server and Oracle databases preferred but not required
- Strong troubleshooting capabilities
- Ability to track and organize multiple tasks simultaneously
- Excellent time management, scheduling, and organizational skills
- Experience with Software Testing
- Experience with Helpdesk Support
- BA or BS degree preferred
- +1 years of Federal Government experience
Desired
- Must have great customer relationship skills and excellent writing and verbal presentation skills
- Must be a highly motivated problem solver that works well, both in teams and independently
- Ability to problem solve in a fast paced environment
- Ability to interface with all levels of management
- Good client skills – ability to collaborate, lead or follow
- Ability to travel as needed
Clearance: U.S. citizen and clearable
1 Source Consulting, Inc. is an Equal Opportunity Employer and strives for diversity. Careers with 1 Source Consulting feature excellent growth, very competitive health and welfare benefits, and 401(k) program with a Company match.
Please forward your resume along with salary requirements to careers@1-sc.com, placing the position title in the subject line. All resumes go directly to a recruiter for consideration. Candidates only, no agencies.